Product-specific details confirmed in your order chat are part of the agreement. Save that conversation and ask before paying if anything is unclear.
1. Delivery is digital
Black Tools does not ship physical goods. Depending on the confirmed product, delivery may be an invitation, activation, redemption route, account-side upgrade, admin handover or guided setup.
2. What is confirmed first
- Product and plan name
- Access period or seat quantity
- Region, platform or account requirements
- Expected delivery route and estimated window
- Total price and applicable support or warranty terms
3. Your responsibilities
Provide an accurate email or account identifier and confirm that you can access it. Follow the setup steps promptly and keep your device, browser and official provider app updated where relevant.
Do not send passwords, recovery codes or one-time verification codes unless a lawful and clearly disclosed setup method genuinely requires action on your own screen. Black Tools will not ask you to publish sensitive credentials in a public chat.
4. Delivery delays
Provider outages, regional checks, security reviews and customer response time can affect delivery. If the original written window cannot be met, we will provide an update and, where applicable, the options available under the Refund & Resolution Policy.
5. Completion
Delivery is treated as complete when the agreed access, invitation or handover has been sent and can be used as described. Check the product promptly and report any issue through the original order channel with your reference.