Product-specific details confirmed in your order chat are part of the agreement. Save that conversation and ask before paying if anything is unclear.
1. Information we may receive
- Contact details you choose to send, such as your name, email, WhatsApp number or Telegram handle.
- Order details, including the requested product, plan, quantity, region and payment confirmation.
- Support evidence, such as error messages or screenshots you voluntarily provide.
- Basic technical information collected by the hosting or messaging services you use to access the site.
2. How information is used
- Respond to enquiries and prepare a quote.
- Verify, deliver and support an accepted order.
- Prevent fraud, maintain order records and resolve disputes.
- Meet legal, accounting or security obligations that apply to the service.
3. Messaging and service providers
If you continue through WhatsApp, Telegram, email, a payment service or a product provider, that service processes information under its own privacy terms. Review those terms before using the service. Black Tools does not control a third-party platform’s independent processing.
4. Data minimisation and retention
Only provide information needed for your enquiry or order. Do not send passwords, private documents or one-time codes. Order and support records are kept only as long as reasonably needed for delivery, warranty, fraud prevention, accounting and legal obligations, then deleted or anonymised where practical.
5. Your choices
You may ask what personal information Black Tools holds about you, request correction, or request deletion where the law allows. Some records may need to be retained for legal, security or dispute purposes. Use the contact page and identify the order or conversation concerned.
6. Security
Reasonable steps are used to protect order information, but no website or messaging platform can guarantee absolute security. Protect your accounts with unique passwords and multi-factor authentication, and report suspicious contact immediately.