Product-specific details confirmed in your order chat are part of the agreement. Save that conversation and ask before paying if anything is unclear.
1. Read this before payment
Black Tools supplies digital access arrangements, invitations and activation assistance. Digital products can be consumed immediately, so refund rights differ from physical goods. Your chat confirmation forms part of the order record.
Nothing in this policy removes a mandatory consumer right that applies in your country. If local law gives you stronger rights, those rights continue to apply.
2. When an order may qualify
- Black Tools cannot deliver the agreed product within the written delivery window and you do not accept a revised time.
- The supplied activation or invitation is invalid on first use and we cannot restore or replace it within a reasonable resolution period.
- You receive a materially different product, access period or quantity from the order confirmed in chat.
- A duplicate payment is verified for the same order.
3. Normally non-refundable situations
- You changed your mind after a valid digital product, invitation or activation was delivered.
- You supplied an incorrect email, account, region or device detail after being asked to confirm it.
- The provider restricts access because of your misuse, policy breach, chargeback, account change or security action.
- A feature, quota or provider interface changes after purchase, unless the order specifically guaranteed that feature for a stated period.
- You refuse reasonable troubleshooting or remove the access/invitation before we can inspect the reported issue.
4. How to request a resolution
Contact the same Black Tools channel used for the order. Include the product, order date, order reference, affected account identifier and screenshots or screen recording that show the problem. Never send a password or one-time verification code.
Report the problem promptly within the support or warranty period stated in your order confirmation. If no period was stated, contact us as soon as reasonably possible after discovering the issue.
5. Resolution order and timing
We normally attempt diagnosis, restoration or a like-for-like replacement before approving a refund. If those options fail and the order is eligible, we will confirm the approved amount and payment route in writing.
Bank, wallet and payment-network processing times are outside our control. Any non-refundable processing fee will be disclosed where permitted by law before the refund is issued.
6. Chargebacks and abuse
Contact us for a resolution before opening a payment dispute. Fraudulent claims, altered evidence, repeated misuse or a chargeback after a completed eligible resolution may lead to refusal of future service. This does not prevent a lawful dispute made in good faith.